Effective date: September 2026. Last updated: November 10, 2026.
If there is a problem with an existing order, email support@oiuneonum.com with your order number and purchase email.
1. Change-of-mind returns and exchanges
Sales are final. We do not offer returns, refunds or exchanges for buyer's remorse, a change of preference, or a request for another size, colour, style or item. Exceptions are reviewed for transit damage, verified defects, an incorrect item or an incomplete delivery, subject to mandatory consumer rights.
2. Damaged, defective, incorrect or incomplete goods
Inspect the contents when they arrive and report these issues within 7 calendar days of the carrier's confirmed delivery. Please provide:
- Your order number and purchase email.
- A description of the damage, defect, incorrect item or missing part.
- Clear photographs or a short video, with the packaging and shipping label where relevant.
Claims are reviewed individually. An approved claim may be resolved with a replacement, a partial refund or a full refund, depending on the circumstances. Approval and the remedy are not automatic.
3. Approved refunds
An approved refund is returned to the original payment method. The published processing estimate is 7 to 12 business days; the time for funds to appear also depends on the bank or payment provider.
4. Replacements
Replacements are considered for an approved damaged, defective, incorrect or incomplete delivery. We do not provide elective exchanges for another size, colour, design or product category.
5. Obtain written return instructions first
Do not send an item to the company address or any other location without written authorization and exact return instructions from support. The company contact address below is not a return warehouse.
Unauthorized parcels may be refused and do not guarantee a refund, credit or replacement. The return address, carrier instructions and any applicable cost responsibility will be provided for the individual approved case.
Nothing in this policy limits mandatory consumer rights that cannot lawfully be excluded.
Company and contact information
Brand: Oiuneonum
Operated by: VNC Hong Kong Limited
Company contact address: Room 509, 5/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong
Email: support@oiuneonum.com
Telephone: +1 (570) 559-8593
The company contact address is not a return address. Please obtain written return instructions before sending any item back.
