Payments and discounts
Online payments are not currently available. For help with an existing order, contact support@oiuneonum.com.
Where can I enter a discount code?
If a discount is available, enter its code in the checkout order summary and check that the deduction appears in the total before payment. Remove an applied code before trying another. A code or promotion must meet its stated conditions.
Shipping and tracking
Where do you ship, and what is the charge?
Shipping is available only to supported destinations. Check the delivery options and charge shown at checkout, or contact support@oiuneonum.com about a destination.
How long does delivery take?
Estimated preparation is 1 to 3 business days, followed by an estimated 10 to 20 business days in transit after dispatch. These are separate periods and are not guaranteed arrival dates. See the Shipping Policy.
How can I track an existing order?
Use the tracking details supplied for the order on the carrier's website or 17TRACK. Allow 24 to 72 hours for an initial scan. Customs and carrier transfers may pause updates. Contact us if there has been no movement for more than 7 consecutive days or if you have not received tracking details.
Why might items arrive separately?
If an order is sent in more than one parcel, tracking numbers and arrival dates may differ.
Changes and cancellations
Can I change an address, variant or quantity?
Email support immediately with your order number, purchase email and exact requested change. Amendment requests should be made within 12 hours after checkout. Changes are not guaranteed once preparation or carrier handover has begun.
Can I cancel an order?
Cancellation requests are reviewed for unfulfilled orders. Once a parcel has been handed to the carrier, cancellation is not offered, subject to mandatory consumer rights. Contact support to confirm the actual status of your order.
Problems with a delivery
Report damaged, defective, incorrect or incomplete goods within 7 calendar days of confirmed delivery. Include your order details and relevant photographs or video. A claim is reviewed before a replacement or refund is approved. Do not send goods back without written instructions. Read the Return Policy.
Receipts and more help
If you cannot find an existing order receipt or tracking message, check spam or junk folders, then contact support. Our published hours are Monday to Friday, 9:00 AM to 6:00 PM (EST), with an estimated reply window of 24 to 48 business hours.
Company and contact information
Brand: Oiuneonum
Operated by: VNC Hong Kong Limited
Company contact address: Room 509, 5/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong
Email: support@oiuneonum.com
Telephone: +1 (570) 559-8593
The company contact address is not a return address. Please obtain written return instructions before sending any item back.
